AlphaRex Warranty Policy
All warranty returns require a Return Authorization form as described below. Warranties cover defects
in design and manufacturing only. Warranties do not cover, among other things: installation
errors, wear and tear, acts of God, misuse, abuse, neglect, accidents, collisions, defects due to
custom specifications provided by you, or any product modifications, configurations or combinations
not performed by us or on our behalf. Also note the exceptions below for third-party products.
AlphaRex 2 years manufacturer warranty periods start on the date of purchase. You must be the
original owner with proof of purchase upon claim or proof of product registration.
For all warranty returns, we will pay the freight costs on the condition that
you return the defective product within 90 days of delivery; otherwise, the product must be returned
to us with freight prepaid by you. At our option and as the exclusive remedy, we will repair or
replace the product in question, or issue credit. If an identical
product is no longer
available, we may replace with a similar product of comparable value. Warranties submitted without
RMA form will not be processed
- Water leak under normal usage (no modification), will be covered under warranty.
- Light source modification (HID/LED conversion) without proper weather protection that result into moisture/condensation will not be covered under warranty.
- Water damage – product getting submerged in water caused by severe off-road usage will not be covered under warranty.
- DO NOT use dielectric or any type of weather sealing grease on connectors or sockets. Doing so will result in connections problems and will not be covered under warranty.